Terms of Service

Acceptance of these terms

By using this website — including browsing pages, submitting an enquiry form, calling or messaging the numbers shown on the site, or downloading any material from it — you agree to be bound by these terms. If you do not agree, please do not use the website.

These terms apply to all visitors, including prospective clients, family members of prospective clients, healthcare professionals making referrals, journalists and researchers, and members of the public.

Who we are

This website is operated by Primrose Rehab and Wellness, a residential addiction-treatment provider registered with the National Authority for the Campaign Against Alcohol and Drug Abuse (NACADA), based at Thindigua, Kiambu Road, Nairobi.

“Primrose”, “we”, “us”, and “our” in these terms refer to Primrose Rehab and Wellness. “You” refers to the person using this website.

What this website is for

This website is an informational resource. It exists so that prospective clients, their families, and referring professionals can:

• Understand what Primrose offers, including the structure of the 90-day residential programme.
• Read material about addiction and mental health that we have prepared for a non-clinical audience.
• Make initial contact with our admissions team — by phone, WhatsApp, email, or the enquiry form.
• Find practical information such as our location, hours, and the policies that apply to our care.

The website is not a portal for clinical care. We do not deliver treatment, assessment, or therapy through this website.

This is not medical advice

The content on this website is general information. It is not a substitute for clinical assessment, diagnosis, or treatment by a qualified professional. Do not start, stop, or change any medication, treatment, or therapy based on what you read here.

Withdrawal from some substances — particularly alcohol and benzodiazepines — can be physically dangerous when attempted without medical supervision. Do not attempt detox at home on the strength of anything you read on this website.

Where the website includes specific clinical detail — for example, descriptions of withdrawal protocols, medication, or therapy modalities — it is offered as educational context for visitors trying to understand what residential treatment looks like, not as a clinical recommendation for any particular person.

The Treatment Agreement is a separate document

These website terms govern only your use of this website. They are not the document that governs the clinical relationship between Primrose and a client.

If you become a client of Primrose, the relationship is set out in a separate written Treatment Agreement signed at admission. The Treatment Agreement covers the scope and limits of clinical care, fees, payment terms, the rules of residence, confidentiality, discharge, and any other matters specific to that clinical relationship. Where the website terms and the Treatment Agreement appear to conflict on a clinical matter, the Treatment Agreement prevails.

Information accuracy and “no warranty”

We make reasonable efforts to keep this website accurate and up to date. We do not, however, warrant that the content is complete, current, error-free, or suitable for any particular purpose. Clinical practice evolves; regulations change; the specific operational details of the programme are reviewed periodically.

To the maximum extent permitted by law, the website is provided “as is” and “as available”. We do not warrant that the website will be uninterrupted, that defects will be corrected promptly, or that the website is free of viruses or other harmful components.

Your conduct on this site

When using this website, you agree not to:

• Use it for any purpose that is unlawful under the laws of Kenya, or in any way that breaches these terms.
• Attempt to gain unauthorised access to the website, the server on which it is hosted, or any related system.
• Introduce any virus, worm, trojan, or other material that is technologically harmful.
• Submit information that is false, misleading, defamatory, or designed to impersonate another person.
• Use the website’s enquiry channels to send commercial solicitations, recruitment messages, or unsolicited marketing.
• Scrape, copy, or systematically extract content for the purpose of training machine-learning models or republishing it elsewhere.

We reserve the right to refuse service, block access from particular addresses, and pursue legal remedies where misuse causes harm or breaks the law.

Intellectual property

All material on this website — text, photographs, illustrations, logos, page layouts, and the underlying code — is owned by Primrose Rehab and Wellness, or used by us under licence. It is protected by the copyright and other intellectual-property laws of Kenya and internationally.

You may:

• View, print, and download single copies of pages for your personal, non-commercial use.
• Share links to public pages of the website on social media, by email, or in private messages.
• Quote short passages with attribution in editorial, educational, or journalistic contexts.

You may not republish substantial portions of the website, reproduce our brand or visual identity, use any of our content in advertising or in materials that imply endorsement, or otherwise use our intellectual property commercially without our written permission.

Third-party links and references

This website may link to or reference third-party resources — including NACADA, the Social Health Authority (SHA), the Office of the Data Protection Commissioner (ODPC), peer-support networks, and clinical reference material. These links are provided for convenience and additional information.

We are not responsible for the content, accuracy, privacy practices, or availability of any external site. A link to a third-party site is not an endorsement of that site or of any of its content. You access third-party sites at your own discretion.

Privacy

Your use of this website is also governed by our Privacy policy, which explains what data we collect, why we collect it, how we protect it, who we share it with, and what your rights are under the Kenya Data Protection Act 2019.

The Privacy policy and these terms are intended to be read together. Where the Privacy policy and these terms appear to overlap on the handling of personal data, the Privacy policy is the more specific document and applies.

Disclaimers and limitation of liability

To the maximum extent permitted by applicable law, Primrose Rehab and Wellness, its directors, employees, and contractors shall not be liable for any direct, indirect, incidental, consequential, or special loss or damage arising from your use of, or inability to use, this website — including, without limitation, loss of profits, loss of data, loss of reputation, or any reliance placed on the website’s content.

Nothing in these terms excludes or limits any liability that cannot be excluded or limited under the laws of Kenya — including liability for death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, and any liability under applicable consumer-protection legislation. Where applicable law caps liability rather than excluding it, our liability is capped at the minimum permitted level.

For the avoidance of doubt: nothing in these terms limits or affects the obligations we have to clients under the Treatment Agreement or under the law of clinical care. Those obligations stand independently of these website terms.

Indemnity

You agree to indemnify and hold harmless Primrose Rehab and Wellness against any claims, losses, costs, damages, or expenses — including reasonable legal fees — arising out of your breach of these terms, your misuse of the website, or any content you submit through the website in violation of these terms or applicable law.

Termination and suspension

We may suspend or terminate your access to this website at any time, without notice, if we reasonably believe you have breached these terms, are using the website unlawfully, or are interfering with other users. Termination of access does not affect any rights or obligations that have already accrued under these terms.

We may also discontinue the website, in whole or in part, at any time. We will give reasonable notice where doing so is practical.

Governing law and disputes

These terms, and any dispute arising out of or in connection with them or with your use of this website, are governed by the laws of Kenya.

Before initiating formal legal proceedings, we ask that you raise the dispute with us in writing — to the contact addresses in Section 16 — and engage in good-faith discussion for at least 30 days. If the matter cannot be resolved in that period, the courts of Kenya have non-exclusive jurisdiction to hear and determine the dispute.

Nothing in this section limits your right to refer a privacy-related complaint to the Office of the Data Protection Commissioner, as described in our Privacy policy.

Changes to these terms

We may update these terms from time to time. When we do, we will change the version number and “last updated” date at the top of this page. Your continued use of the website after a change takes effect constitutes acceptance of the revised terms. Where a change materially reduces your rights, we will take reasonable steps to bring it to your attention before it takes effect.

Previous versions of these terms are kept on file and are available on request.

General provisions and contact

Severability

If any provision of these terms is found by a court of competent jurisdiction to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

No waiver

A failure or delay by us to enforce any provision of these terms is not a waiver of that provision or any other provision, and does not prevent us from enforcing it later.

Entire agreement

Together with our Privacy policy — and, for clients, the Treatment Agreement — these terms constitute the entire agreement between you and Primrose Rehab and Wellness in respect of your use of this website, and supersede any earlier agreement or understanding on the same subject.

Assignment

You may not assign or transfer any of your rights or obligations under these terms without our written consent. We may assign our rights and obligations to a successor in the event of a corporate restructure or transfer of operations, provided your rights are not materially affected.

Contact

Questions about these terms should be addressed to:

• Email — info@primroserehab.org
• Phone — 0726 883 960
• Post — Primrose Rehab and Wellness, Thindigua, Kiambu Road, Nairobi, Kenya

For data-protection matters specifically, please write to our DPO at dpo@primroserehab.org.