Honest reviews — including the critical ones.
Below are reviews left in public by clients and families who have been through a programme at Primrose. We have not deleted negative reviews. Where families have agreed, we’ve also included long-form recovery stories from the blog.
NACADA registered
National Authority for the Campaign Against Drugs
KMPDU Level 3B
Registered medical facility
SHA insurance accepted
Social Health Authority cover
4.7 stars on Google
Across 100+ reviews
1,500+ clients
Treated since 2018
How those 100+ reviews break down
Based on 100+ Google reviews · placeholder distribution — refresh from live Google data before launch
A 90-day programme, told in his own words
Not every review is short. Some clients have shared the whole arc — and we’ve collected those on the blog under “Rehab Diaries”.
Bill’s story · 90-day programme
“They didn’t just treat my drinking. They sat with me until I understood why I drank in the first place — and that’s the part that has kept me sober.”
BillCompleted the programme · shared on the Primrose blog
Public reviews from clients and families
Pulled from our Google listing. Replace the illustrative copy below with live review text before launch.
The family programme was the part I did not expect. We had spent years thinking the problem was just our son. We learned how we had been part of the problem too — without knowing it — and how to be part of the recovery instead. That work changed our household.
A parentFamily member of a 2023 admission
The clinical team was a different level. The psychiatrist actually treated my depression, not just the addiction. That mattered.
Former clientCompleted in 2024
Calm grounds, kind staff, and a programme that takes the work seriously. My brother is two years sober.
A siblingFamily member of a 2022 admission
The first two weeks were harder than I had been led to expect. By week six the work started to make sense. I wish the early days had been better explained to my family.
Former clientCompleted in 2024
Aftercare was the thing I had not seen at the other rehab. A year later they still pick up the phone.
Former clientDischarged 2023
Parents of a former client 2024 admission
A spouseFamily member of a 2024 admission
Former clientDischarged 2025
Conversations with clients and families
Filmed with consent for our awareness work. Watch the full collection on the Primrose YouTube channel.
Leave a review — even a critical one
Public reviews help families find a credentialed rehab. If something didn’t work for you, we’d rather know that publicly than have it hidden.
Talk to admissions, no commitment
We’ll listen to your situation, explain how we work, and help you decide whether Primrose is the right fit — or recommend somewhere else if it isn’t.
Available 24/7. Confidential.